Privacy Policy

This Privacy Policy describes how we collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Title

Last updated: June 2026

1. Information

2. Collecting Personal Information

3. Personal Information Sources

4. Using Personal Information

5. Relationship With Shopify

6. Third-Party Websites and Links

7. Children's Data

8. Security and Retention

9. Your Rights and Choices

10. Changes

11. Complaints

12. Contact

Vivex Natural operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Vivex Natural is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

 

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described herein.

2. personal information we collect or process

When we use the term "personal information," we refer to information that identifies or can reasonably be linked to you. Personal information does not include information collected anonymously or that has been de-identified. Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories:

 

Contact details including your name, address, billing address, shipping address, phone number, and email address.

 

Financial information including credit card, debit card, and financial account numbers, payment card information, transaction details, form of payment, and other payment details.

 

Account information including your username, password, security questions, preferences and settings.

 

Transaction information including the items you view, add to cart, purchase, return, exchange or cancel, and your past transactions.

 

Communications with us including the information you include when sending a customer support inquiry or otherwise contacting us.

 

Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.

 

Usage information including information regarding your interaction with the Services, including how and when you navigate or interact with them.

 

Quiz and health-related preferences including responses you provide through our Gut Health Quiz, which we use solely to personalize your product recommendations and improve your experience.

3. personal information sources

We may collect personal information from the following sources:

Directly from you, including when you create an account, visit or use the Services, complete our product quiz, communicate with us, or otherwise provide us with your personal information.

 

Automatically through the Services, including from your device when you use our products or services or visit our websites, and through the use of cookies and similar tracking technologies.

 

From our service providers, including when we engage them to enable certain technology and when they collect or process your personal information on our behalf.

 

From our partners or other third parties, including advertising and analytics providers.

4. how we use your personal information

We may disclose your personal information to third parties in the following circumstances:

 

With Shopify and other vendors who perform services on our behalf, including payment processing, IT management, data analytics, customer support, cloud storage, fulfillment, and shipping.

 

With business and marketing partners to provide advertising services. We use Shopify to support personalized advertising with third-party services based on your online activity. Our partners will use your information in accordance with their own privacy notices. Depending on where you reside, you may have the right to opt out of targeted advertising based on your cross-site activity. You may exercise this right here.

 

When you direct or consent to the disclosure, such as when sharing information through social media integrations or login tools.

Within our corporate group or with affiliates.

 

In connection with a business transaction such as a merger, acquisition, or sale of assets, or to comply with applicable legal obligations, enforce our terms, or protect our rights and the rights of others.

5. relationship with shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services. Information you submit will be shared with Shopify and may be transferred to third parties in countries other than where you reside. Shopify also supports enhanced features that incorporate data from your interactions with our store and other Shopify merchants. In those circumstances, Shopify is responsible for the processing of your personal information. To learn more about how Shopify handles your data, visit the Shopify Consumer Privacy Policy. To exercise rights related to Shopify's processing, visit the Shopify Privacy Portal.

6. third-party websites and links

Our Services may include links to third-party websites. We are not responsible for the privacy or security practices of those sites. We encourage you to review their policies before providing any personal information.

7. children's data

Our Services are not directed to children. We do not knowingly collect personal information from individuals under the age of majority in their jurisdiction. If you believe a child has provided us with their personal information, please contact us and we will delete it. We do not knowingly sell or share personal information of individuals under 16 years of age.

8. security and retention

We implement reasonable security measures to protect your personal information, but no method of transmission or storage is completely secure. We retain your personal information for as long as necessary to fulfill the purposes described in this policy, maintain your account, comply with legal obligations, resolve disputes, and enforce our agreements.

9. your rights and choices

Depending on where you live, you may have the right to access, correct, delete, or receive a portable copy of the personal information we hold about you. You may also have the right to opt out of the sale or sharing of your personal information for targeted advertising purposes. To opt out, click here.

 

If you have enabled the Global Privacy Control signal in your browser, we will treat it as an opt-out request for the device and browser you are using.

 

To manage promotional email preferences, use the unsubscribe link in any marketing email we send. You may still receive non-promotional communications related to your account or orders.

 

To exercise any of these rights, contact us at vivexnatural@hotmail.com. We will verify your identity before processing your request and respond in accordance with applicable law. We will not discriminate against you for exercising your rights.

10. changes to this privacy policy

We may update this Privacy Policy from time to time. We will post the revised policy on this website, update the effective date, and notify you as required by applicable law. Your continued use of the Services after any changes constitutes your acceptance of the updated policy.

11. complaints

If you have concerns about how we handle your personal information, please contact us at the details below. Depending on where you reside, you may also have the right to lodge a complaint with your local data protection authority.

12. contact

Vivex Natural 16192 Coastal Hwy, Lewes, DE 19958 vivexnatural@hotmail.com